Product returns and refund policy for all online purchases
This policy tells you how to return a product to Gasweld Pty Ltd for replacement or refund . Please note that all products sold by Gasweld come with a manufactures warranty unless clearly stated. All consumable items ie Abrasives, cutting tools etc are not covered by warranty.
Returns for Goods Damaged in transit
If you product is damaged in transit if it is evident before accepting from the courier that the goods have been damaged in transit
If your product is damaged in transit and it was not evident when the goods were received
All claims for transit damaged goods must be made within 14 Days of receipt of the goods.
Upon receipt of the returned goods at no cost replacement product will be reshipped.
Return Address for Gasweld Pty Ltd
Gasweld
53 Griffiths Rd
Lambton NSW 2299
Attn: Online Returns
Ref: use return auth number here
Returns of goods incorrectly shipped.
If your product is incorrectly shipped (not what was ordered according to your order)
2. Repack the goods suitable for transport
3. Phone Gasweld 0249524899 for a pick up authority
All claims for incorrectly shipped goods must be made within 14 Days of receipt of the goods.
Upon receipt of the returned goods at no cost the correct product will be reshipped.
Return Address for Gasweld Pty Ltd
Gasweld
53 Griffiths Rd
Lambton NSW 2299
Attn: Online Returns
Ref: use return auth number here
Return of faulty goods or warranty claims
Please note that all products, with the exception of shop soiled, second hand, imperfect, damaged or consumable items are sold with a manufacturer's warranty, unless otherwise noted.
If a product purchased from Gasweld develops a fault after the goods have been accepted and used purchase within the manufacturer’s warranty period, we recommend that that you contact Gasweld Pty Ltd as the authorised service for warranty service in some cases if more convenient a Gasweld Customer service representative my direct you to a local service agent. Warranty periods and service levels vary by manufacturer and product.
If a manufacturer offers to accept an opened product for return, then we will honor this. The manufacturer will direct you to return the product either to us or the manufacturer, its agent or another service provider
If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organise any refund, repair or replacement payable under the policy.
If the manufacturer directs you to return the product to us as the retailer, then you should contact Gasweld Ph 0249524899 as soon as possible.
You will be issued with a Return Authorisation Number, but you should tell our Customer Service staff that the goods are being returned under the manufacturer’s returns policy. You should also provide any additional information that may be required under the manufacturer’s returns policy.
Where possible you will need to package and address the product for return and you will need to arrange for return delivery of the product to us. We must receive the product by the time specified by the manufacturer. Otherwise, the return may not be authorised in some circumstances.
Return Address for Gasweld Pty Ltd
Gasweld
53 Griffiths Rd
Lambton NSW 2299
Attn: Online Returns
Ref: use return auth number here
The issuing of credits
We will normally issue a credit note within 7 working days of us receiving the goods returned in accordance with this policy, with the exception of goods that are not obviously faulty and may require testing. The credit note which is issued can then be used as a payment against future purchases or converted to a refund.
Where a product is returned because you believe it is faulty and the fault cannot be observed by our internal testing, the product may need to be tested by the manufacturer. In such cases, the testing process may result in delays of up to 28 days before we can determine whether a credit note will be issued.
We will only issue refunds on request. For your security, all refunds will be made either by cheque, or by applying a credit against the credit card used for the original purchase. The actual method of refund will depend upon the payment method used for the original purchase.
In some circumstances, a replacement product or repair will be offered instead of a full refund. We will consult with you and act in accordance with relevant warranties, other contracts and statutes. If we choose to have a product replaced or repaired, we will do this at our cost and return the product (or its replacement) to you promptly.
Service not covered by Warranty
All claims for service not covered by any kind of warranty should first contact Gasweld as the authorised service centre or ask Gasweld for contact details of service agent more geographically convenient.
If you wish to return goods to Gasweld For out warranty service You will need to package and address the product and arrange for return delivery of the product us. We will not pay or reimburse any costs associated with a customer-initiated shipment for non-warranty service or repairs.
Upon receipt of the product, we will return the product to the manufacturer or its authorised service centre or agent for repair. The product will be repaired at the sole discretion of the manufacturer. Once the manufacturer has determined a repair cost, we will advise you of the quoted repair costs and ask if you wish to proceed with the repair. If you decide not to proceed with the repair, the manufacturer may charge you an inspection fee.
Once the product is returned to us, we will arrange return delivery of the product to you. We require payment of the manufacturer's service charges and any costs associated with processing of the return prior to returning the product to you.
If you have problems contacting the manufacturer or its authorised service centre or agent, then please contact our Customer Service staff so that we can assist in getting your product repaired
Return Address for Gasweld Pty Ltd
Gasweld
53 Griffiths Rd
Lambton NSW 2299
Attn: Online Returns
Ref: use return auth number here